#1. What is The Luxe Collection?
The Luxe collection is a limited selection of Apparel that require a top-up fee. The top-up is chargeable after delivery is scheduled and will allow you to rent the apparel for up to 30 days. The charge will apply for every 30-day period until the apparel is returned. Our team will contact you prior to each charge for your confirmation.
#2. What is the difference between On-demand Rental and Luxe Collection?
Style Theory On Demand is a rental service that let you rent one item at a time from hundreds of designer pieces with an affordable rental fee which allows you to rent the time by 4, 8, and 14 days. While luxe collections are a limited selection of Apparel that require a top-up fee which only is provided for Subscribers. The Subscribers can hold this item as long as the box is set to be returned by Subscribers.
#3. How long can I rent the luxe collection for?
The Luxe Collection is a limited selection of Apparel that require a top-up fee on top of the monthly subscription charge. The top-up is chargeable after delivery is scheduled and will allow you to rent the apparel for up to 30 days. The charge will apply for every 30-day period until the apparel is returned. Our team will contact you prior to each charge for your confirmation.
#4. Does renting a luxe collection mean that I am able to get 4 pieces in a box instead of 3?
No, you will still receive three items in total with one of the items being your Luxe Collection.
#5. What if the size of the luxe collection that I order does not fit me? Can I change it?
Yes, you can exchange the size for one time by contacting our Customer Support and we will arrange the swap for you
#6. What if I would like to cancel my luxe collection order and instead request the regular items to be sent?
We will try our best to assist with cancellations but it may or may not be possible depending on whether the order has been processed. Please reach out to our CX agent as soon as you would like to cancel.
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